Shipping policy

Shipping Policy

Last Updated: September 10, 2026

Welcome to Zahra Rubab Collection. We are committed to making your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process and deliver your orders within Pakistan.

1. Shipping Within Pakistan

We currently offer delivery across Pakistan.

Orders are shipped to the address provided by the customer during checkout. Delivery availability may vary for certain remote or hard-to-reach areas.

2. Standard Shipping Charges

We offer a standard shipping fee of Rs. 200 per order within Pakistan.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

From time to time, we may offer free-shipping promotions or other delivery offers. Any such offer will be clearly communicated on our website.

3. Order Processing

Orders are generally processed within 1–3 business days after the order has been successfully placed.

Because we operate using a dropshipping fulfilment model, products may be dispatched directly from our suppliers or fulfilment partners. Processing times may therefore vary slightly depending on product availability and supplier handling time.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

4. Estimated Delivery Time

Once your order has been dispatched, estimated delivery times within Pakistan are generally:

Major cities: 2–5 business days
Other cities and areas: 3–7 business days
Remote areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Actual delivery time may vary depending on the courier, destination, weather, public holidays, order volume, and other circumstances beyond our control.

5. Courier and Delivery Partners

We may use different reputable courier or logistics companies depending on the customer's location, product, supplier, and availability.

The courier or delivery partner may therefore vary from one order to another.

6. Order Tracking

Where tracking is available, tracking information may be provided to the customer once the order has been dispatched.

Please note that tracking information may take some time to become active after the parcel has been handed over to the courier.

7. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay for their order when it is delivered.

Customers choosing COD are requested to provide a valid phone number and remain available to receive the parcel.

We reserve the right to contact customers to confirm COD orders before dispatch.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes:

Full name
Complete delivery address
City
Province
Postal code, where applicable
Active phone number

Zahra Rubab Collection will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address or failed delivery caused by the customer.

9. Delivery Delays

We aim to deliver your order within the estimated timeframe; however, delays can occasionally occur.

Possible causes include:

Courier delays
Supplier or fulfilment delays
Weather conditions
Public holidays
High order volumes
Transportation issues
Remote-area delivery limitations
Unforeseen circumstances beyond our control

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

10. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, you may be asked to provide photographs or videos of the product and its packaging.

Any replacement, refund, or other resolution will be handled according to our Return & Refund Policy.

11. Refused or Failed Deliveries

If an order is refused at the time of delivery or repeatedly fails to be delivered because the customer is unavailable or cannot be contacted, additional delivery or re-shipping charges may apply.

Repeated refusal of COD orders may also result in restrictions on future COD purchases.